Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I love this brand, and the quality. Aleays great products, thanks!
It arrived in about one week. Excellent shirt and fit!
Bought multiple shirts in same size and all of them fit different , order one size up to be safe if ordering.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Awesome purchase great fit quality material. Got several compliments
This shirt receives a lot of compliments.
I’m loving these short sleeved sweaters!! They ARE fun, fabulous and have personality. If you want to add some life into your wardrobe, order them. True to size. I take a small and it fit perfectly. I have four different ones now.
I love my sweater it’s so beautiful & soft got so many compliments.
I wore this top the first time and had at least 3 compliments the same day. It is comfy and so pretty. I have worn it with green and white pants and a black and white striped skirt.
I’m absolutely delighted with my purchase! The quality is truly excellent, the material feels wonderful, and the piece fits me perfectly. You can really see the attention to detail and the care that goes into making it. I’m very happy with my choice and genuinely love how it looks on me. Thank you for such a beautiful product!
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Talla es correcta y se ve muy lindo lo lave en lavadora y no se hizo feo ni se encogió
I’m a dachshund mama and while this isn’t a cream colored dachshund like I have, it’s still one of my favorite things to grab from the closet. I always get compliments at work and my students love it too. Sizing was good and it’s as pictured.
This is the cutest little sweater. I teach and always get compliments on it at work.
I never received my order. Please immediately issue a refund.
The item is totally different from how it looks. And it is not a good material at all for the amount of money they are charging
Disappointed in the sweater- thin and can see right thru it