I order 3 sweaters and only got two?
Thank you for your feedback.
We are sorry to hear that one sweater was missing from your order. After checking, we replied to your emails on April 29 and April 30 with an explanation and a proposed solution, but unfortunately, we have not received a response from you.
Could you please kindly check your inbox or spam folder to see if our emails were missed? If you still cannot find them, please contact our customer service team again with your order number, and we will continue assisting you with this issue.
Thank you for your understanding.
Terrible quality and a shocking returns policy basically meant I'll have to keep a jumper I'll never wear. Straight to the op shop
Thank you for your review.
We completely understand your concern, and we would like to kindly clarify that our return policy includes our return address and explains the situations in which the return shipping fee is not covered by us. We always aim to be as transparent as possible, and we are truly sorry if it felt otherwise.
To help make things easier for you, we also offered different options to avoid the return shipping fee, and we appreciate that you chose to keep the item with a partial refund.
If you still prefer to return the item for a full refund, please feel free to contact us, and we will be glad to assist you further.
Love the style and design. Arrived with a rip/loose threads. Took an extremely long time to arrive. Comfy, fits well, but quality control issues for sure. Will be hesitant to order again.
Love the vibrant colors/pattern and it's good quality also.
Thanks man.
Very happy with purchase. High quality knit fabric. Size up if you want comfortable fit. I got XL for a person who isn't huge and it was a good fit. L would have been too small.