Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Does not look like the picture. Checked the size guide and ordered a medium. For reference I am 5'9 170lbs. I have a large bust DDD but smaller waist 29 inches so that could be why it fit so weird. I ended up returning the medium and gor a small but the back still gapped out
I ended up giving it away
Thank you for your feedback. We are sorry that the fit did not meet your expectations and that the item did not look as expected on you. Different body shapes can affect how a style fits, even when the size chart is checked beforehand. Your comments about the bust, waist, and back fit will be forwarded to our product team for further review and improvement.
while I love the colors this truly does not fit as expected. there is genuinely no way that size chart is accurate. i’m a size small going into a medium, based on the size chart I should’ve purchased a medium but the small is way larger than I was expecting. obviously it can’t be that structured of a garment since it’s just knit with no reinforcement, but the sizing is way off. i’ll likely keep it and see if I can alter it myself but it’s just so baggy
Love this sweater, got so many compliments!
This shirt is ridiculous in the best possible way. It’s comfy, bright, and makes me look like I have both a cat and a personality. Got compliments immediately. No regrets, only meowments.
Ho acquistato più di 120 articoli di questa azienda.
Il prodotto è di qualità ed il design mi piace moltissimo
Molto soddisfatto lo consiglio a chi non ama la mediocrità
Once again, Oxknit delivers a killer garment!
Absolutely love this top. The design is so cute, retro, and fun, and the quality is very nice.
I love how many ways I can wear this and all the fun color combinations I can pair it with!
Really cool shirt, received the perfect size, but fabric was kinds cheap. I have a feeling that after a few washes, its going to look dingy and misshapen. Fabric is rougher than I expected. But the look is exactly as advertised.
The first shirt I ordered is nice for the price. I ordered 2 more shirts and it took a few weeks until I wrote the company and asked for a refund since the items hadn’t even been shipped yet by this point. As soon as I reach out about my order and a refund they respond with “oh well it’s already been shipped so we can’t refund you”. It had been shipped AFTER I contacted them and before they responded. Now the shipment has been sitting at some warehouse for the last 2 weeks. Had they shipped the order sooner, the wait wouldn’t have been as frustrating. No it’s going on 2 months since I ordered the new items and still haven’t received them.
As a UNC fan living in Raleigh NC is a plus
Luuuvvvv it. Best summer outfits with a white short or jeans...
This shirt is ridiculous in the best possible way. It’s comfy, bright, and makes me look like I have both a cat and a personality. Got compliments immediately. No regrets, only meowments.