Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
This image was designed by tala hunt and we have obtained the usage permission.
- knit Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
The sweater is so soft and comfy and the fit is fabulous. Washes up very well and does not stretch out. I have gotten so many compliments when I wear it that I bought 4 other short sleeve sweaters and I currently have 2 long sleeves sweaters in my cart! I love them all!
This is such a great sweater! Great quality, true to size and looks just like the picture.
Cool
This shirt is a head-turner! The shoulder button detail takes it to a whole other level in style and detail. I like that it has a real pocket, too. The weight is great for even warmer climates because it breathes.
When I ordered this sweater, I wasn't sure whether I would like it or if it would match my "style". I love the fit and feel of this sweater! My fit concerns were for nothing, and every time I wear it, I get multiple compliments. I am currently looking through the sweaters, trying to find one that will stretch my semi-rigid and plain style and make me feel as fun and confident as this one does. :)
This is so cute and fun! I received several compliments on it already. Its fits well and the material is soft and comfortable with a lot of stretch. The quality is very good - the design is woven into the material, not printed. The material is thick but not hot.
This is such a great sweater! Great quality, true to size and looks just like the picture.
Amazing customer service and quality of clothes!!!
This is so cute and fun! I received several compliments on it already. Its fits well and the material is soft and comfortable with a lot of stretch. The quality is very good - the design is woven into the material, not printed. The material is thick but not hot.
Excellent quality. I will definitely order from oxknit again
Love the black and the pink... awesome sweater. A lot of people ask where I got it from.