Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Make a stellar statement with bold contrast stars and striking red buttons.
Inspired by swinging 60s style, this knit polo shirt features a dramatic navy star pattern set against a soft cream base. The sharply contrasting palette is elevated with bright red buttons for a playful pop, while the navy collar and sleeves keep the look rooted in classic mod cool.
Crafted in soft, breathable knit, it's perfect for summer nights or standout streetwear. Wear it with flared trousers or vintage jeans for a look that’s ready to shine.
Shirt was too small for me. Tried to return it but was told that it would make a great gift for someone and that they would only give me a 15% refund or I could pick a different Shirt. I chose a different shirt in size medium for my girlfriend. Haven't head from them 🤦🏾♂️
I had to order 2 shirts. I wear a xl normally, these shirts you have to go up one size. Other than that, I get a lot of compliments
This was the second shirt in my order and my favorite of the two (also got the cream rose). I loved the quality on both for the price, and was complimented when i wore them.
Buyer beware, the shirts RUN SMALL, so you will need to order a size up for sure. Other than that, all good!
Hi,
Thank you for taking the time to leave a review and for your feedback. We apologize for any inconvenience caused and we understand that the sizes may not fit well for some customers. We highly recommend checking our size chart before making a purchase, and if you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We appreciate your suggestion for larger sizes and will definitely take that into consideration for future products. In the meantime, please don't hesitate to reach out to our customer service team for assistance with sizing or any other concerns. We want to make sure you find the perfect fit and we would love to help.
Have a blessed day!
My son got a lot of compliments on it. Just wish i would have gotten a bigger size.
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Really love the way the shirts fit and the style. Get a ton of compliments. Wish you will send more coupon's to order more.
Dear,
Thank you for your support and affirmation
We will continue to update trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
Absolutely comfortable and great fitting. Does pull even when laundered according to tag directions but for the price it’s hard to beat
With the orange and white Jordan 1s with the orange black Orioles hat and black jeans . I think I was the nicest dress person where I was. The shirt was perfect.
I bought this for a themed party. It served that purpose very well. The shirt is of high quality, very comfortable being all cotton, and sizing is accurate. He repeatedly wears it for any occasion or non-occasion now. Unexpectedly, it has become my husband's favourite shirt!
Shirt quality is nice. Would appreciaelte it if clothes had more than one photo but it is what it is.
Oxnit has the best looking m, true to size shirts on the marketplace. I love each shirt and I now have 13 in my collection. As you see I added my collections.
The pattern is cute, and the quality of the fabric seems great. However, I ordered this shirt in a small. I'm 5'3", 130 lbs, and I am not small-chested. I am *swimming* in this shirt; the length goes to my thighs. I could wear it as a dress if it didn't look totally weird to do. Pretty disappointing.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
A big no if you want to return something you don't like or doesn't fit! You're stuck!
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Why do these birds have 3 wings?! Is this some AI designed crap? I ordered two of these sweaters, one for me and one for my daughter before I realized the 3 wing nonsense. Now I can’t unsee it. Stupid.
We are sorry for the inconvenience and understand your concern regarding the bird design.
It is possible that the layers overlapped during the design process, which may have caused the pattern to appear this way. To have this reviewed further, please kindly contact our after-sales team by email for further assistance.
Love these clothes. This arrived bright green where I thought it would be blue. Customer service refused a return claiming it never said blue in the description.
We are sorry for the confusion regarding the color.
You may kindly refer to the detailed product images on our website, where the item is shown as green rather than blue.
After checking the previous communication, we did not refuse your exchange request. We only provided an explanation regarding the product color.
If you would like to further discuss this issue, please feel free to reply to our email, and we will be glad to assist you further.
1st, I own several oxknit shirts, all the same size.
This garment fits WAY smaller than the other like items.
They all take a long shipping time, and you pay extra fees for tarriff charges.
You dont get any response on how to replace for an item that fits.
Thanks for your review.
We are sorry for the inconvenience and understand your concern regarding the fit and replacement process.
After checking, we could not find an order for the owl-pattern item under this email address. We also could not find any previous emails sent from this email address regarding this issue.
Regarding the tariff charges mentioned, we would like to kindly clarify that we have never charged customers any tariff fees. Customers only need to pay the product price and shipping fee at checkout.
If you would like to further discuss this issue, please kindly contact our after-sales email and provide your order number. Our team will check the details and assist you accordingly.
