Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
The shirt is nice and comfortable, but the heart on it does not look anything like the advertisement I saw on Instagram. The original ad shows one version of the heart element, but the item that was delivered is of lower quality and looks cheap. Very disappointed in this purchase.
Oxnit has the best looking m, true to size shirts on the marketplace. I love each shirt and I now have 13 in my collection. As you see I added my collections.
I usually don’t do reviews but the heart you get is not the same heart that’s in the picture
Absolutely comfortable and great fitting. Does pull even when laundered according to tag directions but for the price it’s hard to beat
With the orange and white Jordan 1s with the orange black Orioles hat and black jeans . I think I was the nicest dress person where I was. The shirt was perfect.
I bought this for a themed party. It served that purpose very well. The shirt is of high quality, very comfortable being all cotton, and sizing is accurate. He repeatedly wears it for any occasion or non-occasion now. Unexpectedly, it has become my husband's favourite shirt!
Shirt quality is nice. Would appreciaelte it if clothes had more than one photo but it is what it is.
Oxnit has the best looking m, true to size shirts on the marketplace. I love each shirt and I now have 13 in my collection. As you see I added my collections.
The shirt is nice and comfortable, but the heart on it does not look anything like the advertisement I saw on Instagram. The original ad shows one version of the heart element, but the item that was delivered is of lower quality and looks cheap. Very disappointed in this purchase.
The quality is great, the fit perfect, the style fits my body shape & it looks amazing.
The contrast of colors with the unexpected pink is really sharp. A versatile piece. I just don't want you to get one so I will look more unique as a result.
Very shrink able material. Almost unwearable after one wash
I like this sweater but wish I had ordered a size larger. Also, the zipper is on the wrong side for a men's sweater and difficult to use (hard to engage and zips roughly).