Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
This shirt first perfect and love the design. 👍🏾
Top quality and stylish !
Lots of people compliments
The shirt fits nice it has breathable material and I can toss it on with my slacks or jeans and it looks nice , I got a lot of compliments
Love these clothes. This arrived bright green where I thought it would be blue. Customer service refused a return claiming it never said blue in the description.
We are sorry for the confusion regarding the color.
You may kindly refer to the detailed product images on our website, where the item is shown as green rather than blue.
After checking the previous communication, we did not refuse your exchange request. We only provided an explanation regarding the product color.
If you would like to further discuss this issue, please feel free to reply to our email, and we will be glad to assist you further.
I was so excited to wear this outfit, the knit feels great on my skin! I received so many compliments today, thank you for having such unique clothes that are comfy.
I absolutely love this cardigan! It looks just as it’s pictured, it fits slightly big but it still looked amazing. I have ordered several more shirts since this purchase, because I was so pleased!
Very pretty sweater cardi
The Are The Best of The Best Nice colors outfits. Very Good Quality.
Ordered this beautiful 2 piece set and I love it. I love the way it fits and the way it looks. I love the vintage look and I got tons of compliments.
I dress in a seventies Mod/Smoothy/Sharpie/Northern Soul style. I also like cats. The shirt had the look, and the embroidered patch is awesome. It fits, and it's cotton, and the styling and color combo are spot on.
The skirt/top combination sizing was right on. However, the women’s tops run super large. I would’ve thought all small sized tops should all fit the same but, sadly……😩
The cut and fit of this two piece set is not at all accurate. The top is very boxy, not fitted. The colors are also not as vibrant. I am very disappointed with this first and last purchase. I am going to try to figure out how to shrink this, it's not even worth the time and trouble returning as it ships directly from China.
I absolutely love this cardigan! It looks just as it’s pictured, it fits slightly big but it still looked amazing. I have ordered several more shirts since this purchase, because I was so pleased!