Bought a XXL and is short in the torso and the sleeves. Contacted “customer service” and they were insisting I pay for the return shipping…probably because this company is China based. At the end of the day, I paid over $50 for a shirt I can’t wear. Buyer beware!
Hi!
Thank you for sharing your feedback with us. We're sorry to hear that the size of our product did not meet your expectations. We understand how frustrating this can be and we apologize for any inconvenience caused. We recommend checking our size chart before making a purchase, as sizes may vary depending on the item. If you prefer a looser fit, we suggest going for a larger size. Our size chart can be found on the item page.
We understand your frustration with the return process and want to assure you that we do have a 30-day return policy in place. You can find more information on our return policy here: https://www.oxknit.com/pages/return-exchange.
We strive to provide our customers with the best shopping experience possible and we hope to have the opportunity to make things right for you in the future.
Have a blessed day!
Great material and fits great
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!
I’ve worn XL since I was a teenager. I ordered 4 Oxknit shirts/ sweaters all XL. I received my order and only 2 of my shirts fit properly . When I asked for an exchange I had to “ pay a fee” and my new XXL shirts would be shipped and that I could keep the XL shirts that didn’t fit me. I won’t order from Oxknit again
Dear Customer,
Thank you for taking the time to leave a review. We are sorry to hear that the size of our Oxknit shirt did not meet your expectations. Our goal is to provide comfortable, high-quality products to all our customers.
We apologize for any inconvenience caused by the size difference and exchange fees. We are always working to improve our processes and your feedback will be taken into consideration.
About Size:
We recommend that you refer to the size chart to choose your size, and if you like a loose fit, we recommend that you buy a larger size. We show the size chart on the product page.
We would like to express our sincerest apologies and hope to have the opportunity to help you in the future.
Thank you again for your feedback and we hope to have the opportunity to serve you better in the future.
Sincerely,
Oxknit Customer Service Team
Love it and I too am considering getting it in another color, like another review here has said!
Everything I bought is all very nice ,thank you 😜