Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Unfortunately it is too large.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
And perfect fit!
I love the quality of this sweater. I've washed it twice, and it didn't seem to shrink. I did size up for a relaxed fit, and I'm glad I did. Stitching and coloring seem high quality. Highly recommend! I got the blue/white striped sweater with Tiger.
Who makes that? Where did you find that sweater? I hear these questions each time so wear it. I love the look, the soft feel, and how well they wash and dry. I will be shopping at Oxknit again!
This is the cutest little sweater. I teach and always get compliments on it at work.
Very disappointed with this shirt. I never even wore it. It was bulky and not a good enhancing fit.
Thank you for your review. We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit and body shapes can vary from person to person, the wearing experience may also differ. Please kindly note that we have an after-sales team ready to help. You may contact us at support@oxknit.com, and we will do our best to provide a suitable solution for you rather than having you keep an item you are unhappy with.
Thank you for sharing your feedback with us. We will make sure to take your comments into consideration for future improvements.
I purchased the olive green cardigan and the buttonholes were stretched and the zipper is crooked and you can see it when zipped up. Material is thin/lightweight. Not good quality and Oxknit will not refund.
Thank you for your review. We are very sorry to hear this and sincerely regret that the quality of the item did not meet your expectations.
We completely understand your disappointment. Please be assured that we strive to provide high-quality items, and we are sorry to hear that this was not reflected in your recent purchase.
We would also like to kindly note that we have already contacted you via email (support@oxknit.com) and provided a suitable solution to resolve this for you. Please kindly check your inbox, as we are more than willing to make this right.
Thank you for sharing your feedback with us. We will make sure to take your comments into consideration for future improvements.
Love your knitwear short tops but I bought 3 jumpers not happy thin and not of good quality
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
I am really disappointed with the sizing of this Men's Green Vintage Countryside Forest Animal Jacquard Knit Sweater . for the past 4yrs I have maintained the Large size it is default for me for any shirts I buy online or store but am really disappointed with Oxknit. the size is more like medium that I bought for my wife which didn't size her and she had to give it out and take mine because mine fitted better.
Around a really good quality fashion statement outfit. but please fix the sizing. how will I be compensated for my wife taking my sweater now?
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
It’s very cute, but made very small.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Great quality, very nice
My husband and I wore our matching oxknit outfits to our recent trip to Ravenna Italy. He was unaware I purchased matching outfits but he happily wore his retro shirt. I think it fit him well.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I absolutely love this sweater. I have so many Oxknit shirts at this point, I have lost count. They do not disappoint and very high quality. They do take awhile to ship, so be prepared for that. If you're ordering one for a specific event, you need to be prepared for at least a month before arrival. I'm 5'1", 130 lbs, and small is the right size for me.
