Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Step into the groove with bold verticals and crisp 60s contrast.
This knit polo channels pure 1960s mod cool with its striking gradient stripe pattern in deep navy, olive, and moss green. Vertical panels elongate the silhouette, while the subtle jacquard detailing adds just the right amount of vintage flair.
Crafted in soft, breathable knit with a full button front and classic collar, it’s a standout piece that plays well with everything from tailored trousers to casual denim. Whether you're crate-digging or café-hopping, this shirt delivers timeless edge with a retro soul.
Sizing is not accurate, much smaller than advertised. Shipping from China took several weeks and would not order again. Marketing is deceptive.
We’re sorry to hear that you were disappointed with your order.
According to the tracking information, your order was placed on May 31, shipped on June 2, and delivered on June 11, which was within our normal delivery timeframe and did not take several weeks.
A size chart is provided on every product page. If you believe the item measurements do not match the listed size chart, please contact our after-sales team and provide clear photos showing the garment measurements. We will review the issue carefully and assist you accordingly.
Ottimo prodoto prodotto,sono molto soddisfatto,anche dell’assistenza in quando ho dovuto cambiare taglia sono stati molto gentili,sicuramente acquisterò altri prodotti.
Love it. Thanks 😊
It looks and feels great.
Very nice shirt but runs really small, get a size bigger
Stylish casual and can be dressing
I’ve now ordered three times from OxKnit, and they are quickly becoming my favorite source of cherished pieces. My first set was so adorable. It became the reason I needed to book a vacation – just wear it every day! The second set I ordered was out of stock, I was disappointed not to receive it. But they more than made it right by sending me a replacement and an additional free knitted shirt as a surprise! The quality, design, and Customer Service are all a 10/10.
I'm 6ft 2inches and this large ptint oxfit shirt set the tome for my day one at sea cruise to Cabo San Lucas as it raked in compliments from fellow cruisers and cruise employees. Took a sunset selfish it. Thank oxnit for making such high quality lightweight eye-catching tops 👌
I'm 6 foot 2 inches, and this Oxford pattern was awesome as it continued to get many compliments, as I made my way through the celebratory crowd on my cruise from many cruisers.\n On the 4th of July celebration on the cruise ship, thanks oxnit for this firecracker pattern lightweight casual top.
GreT green amd white eye catching patterned summer lightweight material lends itself to casual high end look. Wore on airline trip to Los Angeles and got many compliments on it from passengers, desk clerk, bell hop and waiter. I'm 6ft 2inches and 210 lbs Large fit nice. Thanks oxnit for another stunner. Everyone was watching in envy!!!
I have not received any of my orders.
Thank you for your review.
We’re very sorry that your order could not be shipped due to an incomplete shipping address. We also emailed you on June 5 regarding this issue, and we sincerely apologize if the message did not reach you or was filtered into your spam folder.
We’ll continue assisting you via email to help resolve this as soon as possible.
The products are nice but I have not received any of my orders
Thank you for your review.
We’re very sorry that your order could not be shipped due to an incomplete shipping address. We also emailed you on June 5 regarding this issue, and we sincerely apologize if the message did not reach you or was filtered into your spam folder.
We’ll continue assisting you via email to help resolve this as soon as possible.
Not arrived
Thank you for your review.
We’re very sorry that your order could not be shipped due to an incorrect shipping address.
We also emailed you on June 5 regarding this issue, and we sincerely apologize if the message did not reach you or was filtered into your spam folder. We’ll continue assisting you via email to help resolve this as soon as possible.
The product is OK… Definitely fast fashion that will serve for one season. Customer support is abysmal. I will not order from this company again.
We’re sorry to hear that your experience with our customer service did not meet your expectations. We truly appreciate your honest feedback and will use it to improve both our products and support. Please feel free to contact us directly so we can better understand what happened and see how we can help.
The size charts are completely off. I ordered a large based on the chart and I should have ordered a small. The shirts are cute, and are long enough to be almost dresses – but not quite. I’m a seamstress so I’m going to alter mine. They are definitely not able to be worn straight out of the bag unless you want to look dumpy. Two of the tops were very thin knit, while the other one was very, very thick.
Thank you for sharing your feedback. We’re very sorry that the sizing and fit did not meet your expectations.
Please contact our after-sales team and provide clear photos showing the garment measurements. Each product page includes a size chart, and since all items are measured by hand, a difference of approximately 2–3 cm is considered normal. If the measurements fall outside this range, we will take responsibility and assist you accordingly.
Regarding the difference in fabric thickness, these styles are made using a jacquard knitting technique, where the patterns are knitted directly into the garment. More detailed designs require more yarn and may feel thicker, while simpler patterns can feel lighter.
We truly appreciate your feedback and apologize that the items did not meet your expectations.