Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
OXKNIT has become my go to for fashion. I love the retro look and the quality! Have not found anything that compares so far
The design and quality of these shirts is stupendous. The fabric and colours are amazing and the fit is classic. Beautifully made and worn. Bravo bravo bravo !!!
Bonne tenue
Shirt is one size off. Way too big for me to wear.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
I bought a few and love the way they feel and look. I will keep buying more.
Liked the sweater/jumper as soon as I saw it. It fits perfectly though likely I will need to wait until fall/winter to wear it (it is very warm, so not a summer wear).
Muito bom produto gostei muito
I love this sweater so much. I was worried about the sizing and I should not have been. I'm 5'7, 190lbs, 40DDD and normally a 16 US. This fits perfectly and is actually a little loose, but in a good way. I could probably have sized down for a tighter fit. It's everything I ever wanted and I can't wait to get more!
I must start by saying I own 52 Oxknit sweaters!!! This is by far my favorite! I am so in love with the vibrant colors and the fit! Plus they are my sorority colors!!!!!! MY FAVORITE sweater by far! STYLISH, CUTE AND ONE OF A KIND!!!
The product arrived: a men's vintage green knit V-neck polo shirt, color: green with brown. It didn't meet my expectations, as the color intensity doesn't match the product photo. I didn't like it.
And I would like to exchange it for another product.
Shirt looked like the online picture and fit perfectly. I haven’t washed it yet but I intend to dry clean so it doesn’t shrink.
I love the shirt and the customer service even more. I ordered a size too big and they sent me the right size free of charge. Oxknit is my go to for fashion.
I bought a few and love the way they feel and look. I will keep buying more.
So cute and comfy. I got lots of compliments at a goth event. This brand is so good my only compliant there isn't enough black "gothic" looking masculine cardigans.