Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- knit Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Here is my review. My order was " Out for Delivery " on Septemver 30. It never arrived. In fact, tracking still says the same. I have sent 2 emails. Only one received a response that told me to wait a few more weeks. No help in locating my item.
I would like my money back!
Will not order again!
Thank you for your review. We are very sorry to hear about the delivery issue you experienced, and we sincerely apologize for the inconvenience and frustration this has caused you.
We completely understand your disappointment. Please be assured that we take these situations very seriously. We would like to kindly ask you to check your email, as our customer service team (support@oxknit.com) is ready to assist you directly. We will do our best to provide a suitable solution to resolve this for you as quickly as possible.
Thank you for sharing your feedback with us. We will make sure to take your comments into consideration to improve our shipping and customer service in the future.
This shirt is cute with the open chest that is feminine and sexy but not too much for work. Get it in your size as these are sized for US bodies. I wish they had a little spandex so that they would hold their shape a little better by the end of day, but it definitely still looks good. Held up well after first wash and everything still looks as good as when I got it. Trust OxKnit is cute. I will be continuing my purchases with them as long as they keep up their amazing styles.
I bought a2x. It was a little larger than I’m used to but it still fit great. The quality was spot on. I was scared to order something online bc you don’t always get what you see but these items were just as advertised. Will absolutely be buying from them again. I’m 5’6 and @215 lbs size 42D Love this sweater.
Paying for shipping is to return is way too difficult and expensive. Now stuck with a shirt that’s too big
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the size did not meet your expectations. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
SO cute on the site, but in person, not so much.
The sizing is weird. The body is snug, but the top part and shrug part are way too big.
It is unwearable and would cost too much to return it.
Complete waste of money.
The things I bought a year or two ago were true to size and much better quality. Unfortunately, I think something has changed at Oxknit, and not for the better.
We’re sorry to hear that the fit and quality of this item didn’t meet your expectations, especially compared with the OXKNIT pieces you purchased in the past. We understand how disappointing it is when the proportions feel inconsistent and make the item difficult to wear.
Please send a few photos showing the fit issue, along with your order information, to our customer service email. Our team can review the situation in detail and see what solution may be available for you.
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
The top is too short and not bust friendly. I can't wear it. I would need to upsize 2 sizes.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
This sweater looks more structural than it is in person. The puff shoulder sleeves don't puff, the cuffs are loose and do not provide structure for the sleeves, and the whole sweater is boxed shaped, not fitted like shown. This is why it's better to see these sweaters on a model. I don't think it's a total loss, it's just not as mod-looking as I hoped. If you are between sizes, go down. I'm 5'4", 227 lbs, wide hips, and the 2x is just a little too big. This might help with the form fitting issues I mentioned. The quality is good though, as always. The sweater is thicker than it looks (i.e. not see-through), and I'm always glad to see no plastic in this sweater - 100% cotton.
Thank you for taking the time to leave a review and for your detailed feedback. We apologize that the fit and structure of the sweater did not fully meet your expectations, though we are glad to hear you are happy with the 100% cotton quality.
We highly recommend checking our size chart before making a purchase. We also appreciate your specific size recommendations and your note about going down a size for a more fitted look—this is very helpful feedback for us and for other customers. We will definitely take your comments about the design into consideration for future products.
If you need any further assistance, please don't hesitate to contact our after-sales email at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
Cotton/material not as nice à expected. Closure flimsy in faux leather. Would not recommend.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to contact our after-sales email at support@oxknit.com. Thank you for bringing this to our attention.
It’s a cute sweater, but after wearing it only once, I noticed a hole under the arm. That was very disappointing!
Dear,
We sincerely apologize for the inconvenience caused.
We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: support@oxknit.com with your order number and photos of the defective parts. After we confirm the issue, we will provide a reasonable solution for you.
Best regards,
Oxknit Customer Service Team
I own over 20 pieces from Oxknit and they do no disappoit.
Unlike some coments say here, the quality is realy great. The items are 100% cotton, soft and breathable. Some items are thiker than other, and it is normal. The designs are cute and unique.
The cliente support may take a day to reply, but they always get back to me.
This dress is cute and confy, and probably the ONLY PIECE (remember I own over 20 items already, and adding as I introduced my husband to the brand and he's enjoyng the cardigans!) that did not fit quite right. It runs a bit big in size and a bit short in lenght. So, if you like short skirts it will be fine. I was expecting it to be a bit longer, as it lookls longer on the photo.
It feels disproportionate on me. I am 1,63m and at 67Kg. Ordered an 2XL and it felt enormous, and yet, still short on the legs. Maybe an XL would have been better. But I still feel it is short. BUT the quality of the cotton and the knitting are impecable, as always, and the dots are cute. I got an exchange for this item. Took time, but it arrived alright. Very professional.
Hello,
Thank you so much for your wonderful and detailed feedback! It truly means a lot to us that you've chosen OXKNIT for so many of your wardrobe favorites and even introduced our brand to your husband!
Regarding sizing, we recommend consulting the size chart before placing your order.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Warm regards,
OXKNIT Customer Support
