Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted polo
- 100% cotton yarn
- Crewneck
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
The sizing is all wrong cannot even fit into my biceps, very small for me. A waste of my money. Would prefer to return it if possible
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Great quality, very nice
My husband and I wore our matching oxknit outfits to our recent trip to Ravenna Italy. He was unaware I purchased matching outfits but he happily wore his retro shirt. I think it fit him well.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I absolutely love this sweater. I have so many Oxknit shirts at this point, I have lost count. They do not disappoint and very high quality. They do take awhile to ship, so be prepared for that. If you're ordering one for a specific event, you need to be prepared for at least a month before arrival. I'm 5'1", 130 lbs, and small is the right size for me.
I used the sizing chart to choose this and another sweater. My wife tossed the bags by accident so I couldn't return them for new sizes. Buying online and trusting the info on a sizing chart can bite you in the but, but you need to make sure the company is willing to stand behind their product support and their potential customers. I'd be hesitant of buying from Oxknit in the future if you can't trust the sizing chat to be acurate. Great designs, good quality, but I now have two sweaters I can't wear.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I used the sizing chart to buy this and another sweater. They showed up and they were too small for me to wear. I couldn't find the original pacakaging to return them. My bad, but would hesitate on ordering from Oxnit again if the sizing chart can't be trusted. Loved the style, quality, but have two sweaters I'll end up gifting to someone smaller.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Very small - order a couple of sizes up 😞
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Great shirt runs small.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
The dress fits nothing as pictured! It has no shape, and stupid pockets. When you contact customer service about not being satisfied. They tell you it’s pretty much too bad. Send it back at your expense. Trust me, spend your money elsewhere!
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
