Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Cardigan
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
These clothes are not as they look in the picture. They arrive looking like secondhand used materials. And they’re also oversized.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
The product received is NOTHING like what was received.
The product had stretched out button holes, and the zipper was crooked and warped where it's impossible to lie flat, giving the cardigan a horrible look.
It's been a week of back and forth emails. Their initial resolution was to offer me a 40% refund - like I can wear only 60% of the a poorly manufactured garment? Then they offered a 50% refund - like I can wear 50% of the garment?
My resolution to them was simple - provide me with a postage-paid return label for a full refund. Oh, and one of their emails said they're a "small business." Right.
OXKNIT wants me to return the item back to China at my own expense instead of sending a pre-paid mailing label and keeping a customer that has bought several items directly from their website and Amazon.
Horrible product and horrible customer service!
Hello,
Thank you for sharing your feedback.
We'd like to clarify that the buttonholes on this cardigan are made directly into the knitted fabric rather than using separately reinforced fabric. Since knitted fabrics naturally have some elasticity, the buttonholes may stretch slightly. This is a characteristic of this particular knitting technique.
Under normal use, as long as the buttonholes are not pulled or stretched excessively, they should not continue to loosen or become larger.
We appreciate you bringing your concerns to our attention, and we'll share your feedback with our team for further review and product improvement.
Best regards,
OXKNIT Customer Support
Crappily cheap made zip had seam sewn in and unable to use the zip. Offered and received a $6 refund. Retarded. Save your money
Hello,
We're truly sorry to hear about your experience with the zipper and that the item did not meet your expectations.
This is certainly not the quality or experience we want our customers to have. While we did offer a partial refund to address the issue, we're sorry that our resolution did not leave you satisfied.
We take feedback like yours seriously and will share your comments with our quality control team for further review and improvement.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention.
Best regards
J'adore vos collections aussi j ai passe le pas et j ai acheté ce gilet et aussi un polo. Je suis extrêmement déçu de la qualité des produit.
Sur le veste la fermeture éclair accroche beaucoup et le bas de la veste tombe très mal, on dirait qu il manque un bouton.
Concernant le polo, le maillage est très espacé et donc la tenu du tissu n est pas terrible.
Bref je pensais avoir trouvé ma nouvelle marque favorite pour mes fringues et je suis déçu, je ne recommencerais pas
decu
J'adore vos collections aussi j ai passe le pas et j ai acheté ce gilet et aussi un polo. Je suis extrêmement déçu de la qualité des produit.
Sur le veste la fermeture éclair accroche beaucoup et le bas de la veste tombe très mal, on dirait qu il manque un bouton.
Concernant le polo, le maillage est très espacé et donc la tenu du tissu n est pas terrible.
Bref je pensais avoir trouvé ma nouvelle marque favorite pour mes fringues et je suis déçu, je ne recommencerais pas
Unlike other products from oxknit this isn’t well made. After trying it on, parts that should lie flat like pokers don’t, it seems stretched in parts, and I dread to think how it will stand up to a wash. The colour is great, and it feels like it would keep me warm
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
These clothes are not as they look in the picture. They arrive looking like secondhand used materials. And they’re also oversized.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I don’t like the way it fit. Period. Feelscheap.
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Best regard,
I would not recommend very poor quality runs very, very small and the refund policy is a joke
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
uns very, very small and the refund policy is a joke
Great item not true to size. Very very small
Dear,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.oxknit.com/pages/return-exchange
We have shown the size chart on the item page, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurements on the clothes to our email address support@oxknit.com. And we will responsible for the item if there is over 3cm/1.2 inch of size inaccuracy.
Nice outfits
Me ha encantado la calidad de la falda y el cardigan, es súper agradable y muy cómodo. Perfecto para entretiempo !
I like all the sweaters, and if I could, I would buy them all. Great patterns. They are very comfortable to wear. The sizes match the size chart. I usually wear a size M, but your size S fits me very well.
I debated buying this for months because I don’t trust anything on the internet anymore. I’m so glad I took the risk. It’s adorable, looks boutique-ish, and isn’t scratchy. I love it so much I wore it two days in a row!
I love the material, fit true to size, and I get tons of compliments. Will purchase from them again.
