Women's purple cat jacquard plush knitwear

Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.

You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.

Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.

Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.

PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.

Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.

Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.



If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!

This product is made from high-quality Mohair. However, due to the natural texture of Mohair, it may cause slight prickle or itching, especially for those with sensitive skin. Please keep this in mind before purchasing:

• Sensitive Skin: If you have sensitive skin, we recommend testing the fabric on a less sensitive area of your skin first to check for comfort.

• Care Instructions: Mohair can be machine washed, but we highly recommend placing the item in a laundry bag to minimize friction and protect the fabric. Use cold water and select a gentle cycle to prevent any damage. For the best results, hand wash or dry clean.

• Styling Tip: Consider pairing with a soft base layer or undergarment for added comfort.

We are committed to delivering high-quality products and ensuring customer satisfaction. If you have any concerns about the fabric, feel free to contact our customer service team.

- Knitted Sweater
- 15% wool, 18% acrylic, 25% polyester, 42% nylon
- Crewneck
- Unlined
- Regular fit
- Machine washable

Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.