Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knit Dress
- 100% cotton
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I’m usually a size 4-6 and ordered a small and I am swimming in it. Too boxy, gives me no shape (and I have shape!). Does not look as pictures. Fits like a big t-shirt. Don’t recommend.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
I'm not able to comment on your reply to my review, so I'll try to leave an additional review here. You won't process a return because my return was outside the 30-day window. This does not take slow shipping into account. You offered an exchange with an additional $15 USD shipping fee. I am Canadian, so this is even more money than I initially overspent. Why would I pay you even MORE money, for more cheap product I will be unhappy with? You will never get more of my money. Here is a photo. I am a size 6 and this is a medium (I don't normally look anything like this). From the side, you can see right inside the buttons because there aren't enough of them and the placement is wrong. Process a return please.
We’re sorry for the frustration this situation has caused, and we understand why the additional shipping cost for an exchange did not feel like a reasonable solution.
To clarify, our 30-day return window begins from the date the parcel is delivered, not from the date the order is placed or shipped. According to the tracking information, your parcel was delivered on July 19, and we first received your email regarding the return on August 28, which was already outside the 30-day return period. This was why we were initially unable to process the request under our standard return policy.
The $15 option we offered was intended as an alternative solution: you could keep the original dress and select another item without having to return it, while only covering part of the additional shipping cost.
However, our colleague has now provided you with the return address. You may return the item to us, and once the return is received, we will process a full refund for the item. We hope this provides a clearer resolution to your concern.
This is the worst piece of clothing I’ve ever ordered. It’s cheaply made, oversized, and even the buttons are terribly placed so that it doesn’t do the job of covering you. They refused a return after multiple requests. Do not buy from this “company.”
We’re sorry to hear that you were disappointed with the item.
Regarding the return request, your order was already outside our 30-day after-sales return period when you contacted us, which is why we were unable to approve the return. We also reviewed our records and only received one return request from you.
In addition, we sent you an email with alternative solutions to try to resolve the issue, but unfortunately we did not receive a response.
We understand this was frustrating and appreciate you sharing your feedback about the fit, construction, and button placement.
I was prepared for a “get what you pay for” situation, but the product that arrived looked nothing like the image advertised. It has zero shape or structure and is essentially just a big cardigan. Would not shop here again.
Thanks for your review.
We are very sorry to hear this and truly regret that the item did not meet your expectations. Could you please send a few photos showing the issue you are facing to our after-sales email support@oxknit.com? We would like to check this further with our team and help provide a proper solution for you as soon as possible.
I bought this wonderful dress is a little big big in the size but the quality is so good I will be back to buy more
Un sueter muy cómodo , tacto suave y de muy buena calidad , una combinación de colores ideal
Es una suéter de muy buena calidad , el tacto es suave y el diseño me encanta !!
The color is rich and the fabric is quality. The vibe is retro and I love Oxknit💜
Good quality and got compliments on the first day wearing it 🙌
But my luggage lost, so I wore it to a concert a couple nights later and literally everyone was stopping me telling me they loved my outfit!
J'ai commandé trop grand. Mais le tissu est trop élastique et se déforme rapidement. c'est dommage
We’re sorry the sizing and fabric feel didn’t meet your expectations. Our knitwear is made from 100% cotton yarn, so the fabric would not normally be expected to have excessive stretch or lose its shape quickly.
Please feel free to contact our customer service team with your order details and, if possible, a few photos showing the issue. Our team can review it more closely and see what solution may be available.
Robe trop courte, tissu très élastique qui se déforme. Vraiment pas agréable à porter.
We’re sorry the dress didn’t feel comfortable to wear. We understand how disappointing it is when the length is shorter than expected and the fabric feels too stretchy or loses its shape. We appreciate you sharing this feedback and will pass it along to our product team for review.
I never received my order
Thank you for your review.
We are sorry for any concern this may have caused. According to the tracking information, your parcel was marked as delivered on Sep 5th. We also sent the proof of delivery to you by email. Could you please kindly check it?
Paying for shipping is to return is way too difficult and expensive. Now stuck with a shirt that’s too big
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the size did not meet your expectations. We understand how disappointing this must be.
Please feel free to contact our after-sales support team at support@oxknit.com. We will do our best to provide a suitable solution rather than having you return the item.
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We’re sorry for the confusion. Each product page has its own size chart, so if it wasn’t showing when you viewed the item, it may have been caused by a temporary loading or network issue. Please try refreshing the page or reopening it, and if the size chart still doesn’t appear, feel free to contact our customer service team and we can provide the measurements for you.
