The fabric was cheap and you have to apply to request a return... and then, no one responds to your return request and the window to make the return times out. I was worried this was a scam. I was right.
Thank you for your review.
We replied to your email on February 25th and provided different options to help with this issue. We are very sorry if our message did not reach you successfully or was directed to your spam or junk folder.
Regarding the return window, we follow the date of your first email to us. As long as your initial contact was made within 30 days, it is still considered within the return period.
We are truly not trying to delay the process, and we only want to make sure everything is communicated clearly.
You are always welcome to contact us if you would like to discuss this further.
I debated getting this sweater for weeks, but I couldn’t stop thinking about it, so I purchased it. I wear a size 16, but ordered a 4XL based on the size chart. It fit, but was so very long! It stretched out within an hour of wearing it. I washed it and tried again and it stretched out quickly and looked sloppy. I just gave it away in my donation pile. So disappointed.
Thank you for your review.
We are very sorry to hear that the fit did not meet your expectations and that you were disappointed with the length and shape after wearing.
This sweater is made from 100% cotton yarn. As cotton knitwear has natural softness and elasticity, it may relax and appear longer during wear, especially in styles with a looser knit structure.
You may also try tumble drying it carefully, as in some cases this may help the garment shrink slightly and fit a bit better.
We truly appreciate your feedback, as it helps us better understand our customers’ experience and continue improving our products.
Love this sweater wore it with my pink pants… love all their sweaters…. Style is great and it’s nice material
Wouldn’t order from them again. Couldn’t even return it when I tried
Thanks for your review.
We are truly sorry to hear this and sincerely regret that the item did not meet your expectations. We understand how disappointing this must be.
We replied to your email on Jan 27th and offered different options. We sincerely apologize if this message did not reach you successfully or was directed to your spam folder. We will do our best to provide a suitable solution rather than having you return the item.