Completely unreliable and untrustworthy. Order not received and no tracking information provided. No refund to date. It has been 4 weeks since order was processed. Some vendors may be using this site to scam buyers. BUYERS BEWARE!
This sweater was a gift and my daughter loved it!
Never received order. Let company know. Said they would refund, have not received and or has been weeks.
Hi,
Thank you for taking the time to leave us a review. We completely understand the frustration of not receiving your order and only receiving a partial refund.
After looking into the situation for you, we found that the post office attempted to deliver your parcel, but was unsuccessful due to an incorrect address provided. Unfortunately, in cases like this, we are unable to receive the parcel back due to international shipping regulations, resulting in a partial refund.
We apologize for any inconvenience this may have caused and we would be more than happy to assist you further. Please let us know if there is anything else we can do to help. We value your feedback and hope to improve your experience with us in the future.
Best regard,
Oxknit Customer Service Team
I was NOT happy with the blemish between the ears. It does NOT show in pictures and when I explained to customer service that I wanted to return it, they said the picture depicts the blemish! It does not. I do NOT like it and I got stuck with 2 of them, as the other would have been a gift.
Hi,
Thank you for taking the time to leave a review.
We're sorry to hear that you were not happy with the blemish between the ears on our Women’s Pink French Bulldog Sweater. Since the pattern for this style is partial Jacquard, it will have this kind of connecting point and unfortunately, it can't be avoided. We do apologize for any inconvenience this may have caused. However, we want to assure you that we have shown this detail in our product's pictures for our customers to see before making a purchase. In situations like this, we have a 30-day return policy in place. You can find more information about it here: https://www.oxknit.com/pages/return-exchange. We hope this helps.
Have a great day!
couldn't be cuter
Dear,
Thank you for your support and affirmation
We will continue to update retro trendy products, we really appreciate it if you continue to follow us
Have a blessed day!