Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Very pretty. Order 2 sizes smaller than you need. It’s a shame I won’t buy anymore because they are impossible to return or exchange.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Does not fit as pictured, pockets are not flattering, big gaps between buttons. I do not recommend these dresses.
We’re sorry to hear the dress did not fit as expected and that the pocket placement and gaps between the buttons were disappointing. We appreciate you sharing these details, and we’ll pass your feedback on to our product team for review. Please feel free to contact us if you’d like assistance with your order.
Poor quality, clothing may or may not resemble the picture & good luck w/ a return/customer service. Lesson learned, I will never ever buy anything from them again, absolutely an Instagram scam in my opinion. I'll be shocked if my reviews actually make it on the website b/c only seems like overwhelmingly positive reviews when i check, rather curious.
We’re sorry to hear that you feel this way about your experience with us.
We reviewed our previous email communication regarding your order. One item was requested for return due to personal preference. For the other two items, you mentioned snagging; however, based on the photos provided, we were unable to identify clear snagging or obvious defects.
To help resolve the situation, we offered alternative solutions, including an exchange or a partial refund if you preferred to keep the items.
We understand that this may not have been the outcome you were hoping for, but we did try to provide practical options based on the information and photos available to us.
IF YOU'RE READING, DON'T BUY THEIR CLOTHING. 4 of my pieces of clothing showed up with either stretch marks or not resembling the picture whatsoever. Poor quality fabric, horrible customer service (i was refunded $32 out of a $150 order after multiple attempts at resolving they just frustrate the hell out of you until you just give up & I can wear 2 of the 6 I ordered. Save yourself the trouble, this company is 100% awful & so is the quality of their clothing.
We’re sorry to hear that you feel this way about your experience with us.
We reviewed our previous email communication regarding your order. One item was requested for return due to personal preference. For the other two items, you mentioned snagging; however, based on the photos provided, we were unable to identify clear snagging or obvious defects.
To help resolve the situation, we offered alternative solutions, including an exchange or a partial refund if you preferred to keep the items.
We understand that this may not have been the outcome you were hoping for, but we did try to provide practical options based on the information and photos available to us.
Als S zu groß, Schade
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Un sueter muy cómodo , tacto suave y de muy buena calidad , una combinación de colores ideal
Es una suéter de muy buena calidad , el tacto es suave y el diseño me encanta !!
The color is rich and the fabric is quality. The vibe is retro and I love Oxknit💜
Good quality and got compliments on the first day wearing it 🙌
But my luggage lost, so I wore it to a concert a couple nights later and literally everyone was stopping me telling me they loved my outfit!
