Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
These clothes are so nice a comfortable and fashionable
love the socks..... love the color and weight... heafty enough to be rugged without being winter like..... minor snafu in shipping such that i did not get them until six weeks after ordering..... but customer service worked with me to correct the issue at no aditional charge to me and.... overall i'm very happy with the purchase!
Fabric felt great. Sweater fits perfectly and looks amazing. I ordered a size Large.
This sweater is bright, cozy, and clearly speaks fluent bird. The moment I put it on, my macaw decided I was part of the flock. Great quality, super soft, and now officially endorsed by a very judgmental parrot. If your goal is comfort with a side of chaos, this is the sweater.
First of all I love this sweater. Its SO soft and warm. It arrived super fast. I will say that everywhere that was supposed to be the camel color brown is orange. I still love the sweater and don't mind the orange (although i do wish it was brown).
Super cute and unique print. Love the cut and the fit. Waistband is elastic and comfortable. Knit is a medium weight. Not to thin but def not a heavy skirt. Length is a bit long and the seams hang down a bit on either side - the only negative about this skirt. I’m 5’4” and ordered a small. In the photo, I have rolled down the waistband to make it a bit shorter. Launders well. I air dried to be on the safe side. Would recommend to anyone who is on the fence about ordering, just do it!
Good
I’d love to tell you this a great shirt, but unfortunately the shipping and delivery company chosen lost or stole the package after lying about a road closure the day the supposedly attempted delivery. The entire order has been missing in action for over a month and a half. I have been in contact with both OXknit and the shipping/delivery company more than eight times trying to track the package down — only to receive veiled promises of delivery or redelivery in the near future only to never receive a delivery update or the actual package. They won’t even issue a refund for the order that is clearly lost. It has been the worst shopping experience I have had in recent memory.
I’d love to tell you this a great shirt, but unfortunately the shipping and delivery company chosen lost or stole the package after lying about a road closure the day the supposedly attempted delivery. The entire order has been missing in action for over a month and a half. I have been in contact with both OXknit and the shipping/delivery company more than eight times trying to track the package down — only to receive veiled promises of delivery or redelivery in the near future only to never receive a delivery update or the actual package. They won’t even issue a refund for the order that is clearly lost. It has been the worst shopping experience I have had in recent memory.
I’d love to tell you these are great pants, but unfortunately the shipping and delivery company chosen lost or stole the package after lying about a road closure the day the supposedly attempted delivery. The entire order has been missing in action for over a month and a half. I have been in contact with both OXknit and the shipping/delivery company more than eight times trying to track the package down — only to receive veiled promises of delivery or redelivery in the near future only to never receive a delivery update or the actual package. They won’t even issue a refund for the order that is clearly lost. It has been the worst shopping experience I have had in recent memory.
Wonderful quality and the fitting was perfect
This was a Christmas present. My brother in law loved this shirt. He treated us to a little model style show with a slow unzip. It was hilarious. We live in North Queensland, Australia and Christmas is quite a warm time of year, but we turned the air conditioning up so he could keep wearing it for the day. Really great shirt.
