Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Polo
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
This is so well put together and when put together right, catches a lot of eyes and gets great feedback! I will definitely be a repeat customer! Quality!
I can't write a honest review about this item the white cardigan sweater. Because I never received it and never got a refund of my purchase. You guys didn't offer any resolution. I would tell anyone not to purchase from Oxknit.
Hi ,
We apologize for the inconvenience and frustration caused by not receiving your order and not receiving a refund. We understand how disappointing this must be for you. We take these matters seriously and would like to assist you in resolving this issue. Please reach out to our customer service team with your order details and we will do our best to make things right for you. We value your feedback and appreciate your business. Thank you for bringing this to our attention.
Best regards,
Customer Service Team at Oxknit
My partner ADORES this shirt on me and compliments me every time I wear it! If makes me feel so happy and confident. And it's so comfy too! Really a quality top!
Excellent product. I would like to buy others styles. Also would like to become one of your models and give promo to me would be a pleasure
Great feel I like the softness
This one is closer to a 5 than 4 so I'm giving it a 5. It fits how an XL should. I follow the size chart every time and it's rarely failed me. Only reason I don't give it a perfect 5 is because the shirt has more of a print look and less of a knitted one. Even though it is in fact knitted.
Fits great,doesn't shrink or fade. Great quality I recommend buying this sweater
Baby!!! Baby!!! When I tell you this seater is a bright bed of beautiful flowers with style, grace and tenacity. This sweater is full of everything awesome in the fall with its vibrant orange, beautiful in the winter with its material, champion in the summer because its flowers and it’s not that thick and she speaks volume for doing because she springs up beauty in floral and design. This sweater is the whole shabang and more. She’s the ice in my vol latte and the sugar in my tea.
Fast fashion at its worst. Fabric is bad; fit is bad; sizes are huge. Their smallest size (S) is for someone 150 lbs. I guess they think all Americans are morbidly obese. Shipping back to China will cost you at least $70. There are no free returns. Don't do it.
The sweater is way too big even though I followed the size guide. Returns are to much of a hassle to return it.
I ordered a large after reading some comments that the sweater runs small. That wasn't the case, and the customer service rep. was great in sending me a size medium, which I love.
I was hoping the top would be loose but stay on both shoulders, the neck is too big for that. It really is off the shoulder-and I'm a bit too old for off the shoulder looks at work. Liked the sweater and weight but would prefer a smaller neck.