Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Electric energy in a minimal silhouette.
Unleash your inner storm with this retro-chic lightning bolt sweater. Designed in a sleek black base, it’s charged with a bold zigzag bolt of yellow, orange, pink, and electric blue—a nod to Bowie, glam rock, and pure ‘60s power.
Slim fit, long sleeves, and soft knit comfort make it a versatile staple that pairs effortlessly with everything from high-waisted trousers to your favorite denim.
This isn’t just a sweater—it’s a spark.
Love the retro look and 100% cotton. TTS for slim fit. Great for layering under other items. I have washed it once and it held up, but probably won’t get multiple years of use. Quality is in alignment with the affordable price. Happy with my purchase!
I ordered a 4X and I couldn't even fit in the sweater, even if I usually wear a 3X. My daughter who wears S described it as a L. This is extremely disappointing.
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Very cute sweater but runs a bit smaller than other clothing brands I order from. I'm usually a 2Xish, but I ordered 3X since this isn't a plus size shop generally... and wound up giving it away, and ordering a 4X, which does fit. It's not very loose for someone with a bust, though!
Fabric is not very heavy for a sweater, but I live in a mild climate so I prefer that.
Everything I've said applies equally to all three sweaters I purchased. If you're a plus size girly, size WAY up!
Nice wear, I like them
Nice wear, I like them
Great quality, very nice
My husband and I wore our matching oxknit outfits to our recent trip to Ravenna Italy. He was unaware I purchased matching outfits but he happily wore his retro shirt. I think it fit him well.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I have so many Oxknit sweaters at this point, I have lost count. They are always exactly what you'd expect based on the pictures, the quality is amazing. I'm 5'1" and 130 lbs, and small is the right size for me. They do take quite awhile to ship, so be prepared for at least a month before delivery, if you're ordering for a specific event. I check the website daily for new releases.
I absolutely love this sweater. I have so many Oxknit shirts at this point, I have lost count. They do not disappoint and very high quality. They do take awhile to ship, so be prepared for that. If you're ordering one for a specific event, you need to be prepared for at least a month before arrival. I'm 5'1", 130 lbs, and small is the right size for me.
Poor Quality. Not knitted, made in China probably. The zipper does not work. I bought this in green and black. Disappointed by the quality unfortunately.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
Very small sizing 😣
Thanks for your review.
We are very sorry to hear this and sincerely regret that the fit did not meet your expectations.
We completely understand your disappointment. As fit can vary from person to person, the wearing experience may also differ. We would also like to kindly note that our sizing does not correspond to the standard sizing system of any specific country, so we recommend checking the size chart on the product page to help choose the most suitable size.
You may also contact our after-sales email at support@oxknit.com first. We will do our best to provide a suitable solution rather than having you return the item.
Super cute and the material seems nice enough but the seam literally split all the way up one side when I was trying it on, and it's not because it was too small. Just looks like the stitching wasn't very robust. Going to fix it myself and reinforce the other side as well because it took so long to arrive that it seems easier to go that route than return it.
We're truly sorry to hear that the seam split while you were trying on the item. This is certainly not the quality or experience we want our customers to receive, especially after you've waited so long for your order to arrive.
We appreciate you bringing this to our attention, and we regret that you've had to consider repairing the item yourself.
Please contact our customer service team with your order number and a few photos of the damaged seam. We'd like to take a closer look and help find a suitable solution without putting you through any unnecessary trouble.
Thank you for your feedback. We'll also share this issue with our quality control team for further review.
Fits great. Looks great
I was not impressed with the quality for the price. I won’t be purchasing again.
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with our product.
We strive to provide high-quality items and we are sorry to hear that this was not reflected in your recent purchase. We will make sure to take your comments into consideration for future improvements.
If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team. Thank you for bringing this to our attention.
