Our policy lasts 30 days. Please process the return within 30 days since delivered, and please allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we don't accept return for exchange or refund for Lingerie, underwears, Sleepwear, Swimwear, and Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased is out of stock, we will contact you via email to offer you the option to either get a refund or wait for restocked.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
Does not look like the picture. Checked the size guide and ordered a medium. For reference I am 5'9 170lbs. I have a large bust DDD but smaller waist 29 inches so that could be why it fit so weird. I ended up returning the medium and gor a small but the back still gapped out
I ended up giving it away
Thank you for your feedback. We are sorry that the fit did not meet your expectations and that the item did not look as expected on you. Different body shapes can affect how a style fits, even when the size chart is checked beforehand. Your comments about the bust, waist, and back fit will be forwarded to our product team for further review and improvement.
while I love the colors this truly does not fit as expected. there is genuinely no way that size chart is accurate. i’m a size small going into a medium, based on the size chart I should’ve purchased a medium but the small is way larger than I was expecting. obviously it can’t be that structured of a garment since it’s just knit with no reinforcement, but the sizing is way off. i’ll likely keep it and see if I can alter it myself but it’s just so baggy
I ordered 2 shirts, poor quality, items were not cotton knit but they were made out of some weird rayon polyester material. I would not recommend buying from these people.
I wanted to love these sweaters but they are oddly shaped, unusually long and mid- quality. Returns are not free and not guaranteed - they have to be returned to China which is cost prohibitive. Will not buy again .
Sad to say i took the plunge on an un-reviewed item and paid the price. This shirt is unbelievably massive. The small is essentially a men’s large. I’m 5’2” with a very full bust and this shirt reaches my mid butt. Cropped who? The design is so pretty, I’m devastated this had to be so the size and fit of a queen bed sheet.
I kept seeing the sunshine shirt online, finally broke own and ordered it. It is now my fave! Its so comfy and cute!I ordered the 3x and its a great fit
Raffinata, elegante, ottima vestibilità...un altro articolo riuscito.
I kept seeing the sunshine shirt online, finally broke own and ordered it. It is now my fave! Its so comfy and cute!I ordered the 3x and its a great fit
Full rock. 🎸
I love this sweater it was EXACTLY what I was looking for!! I have this cute orange one I found thrifting forever ago, and this is exactly like it! The sizing is true to size imo, if you want a looser fit I'd size up one. I am a 38B with a 36in waist and I got a medium. the fabric is high quality 100% cotton, and the bat is perfect no weird stitching. It looks exactly like the picture I highly, Highly recommend this website, I will be purchasing more!
I absolutely live this sweater, it fits perfectly!
Live it bright yellow with yellow gator sneakers.