Our policy lasts 30 days. So please process the return within policy lasts, and allow 1-2 weeks from the time you mail your return for it to be processed.
You'll get an -email once your return request has been successfully processed.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Notice:
Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on underwears, Briefs.
Situations we refund
Product's issue
If the product does not match what you want or the product has a quality issue, we'll process a refund within 3 business days.
Out of stock
If the product you purchased had out of stock, we will contact the offer you the choice to either refund or wait until in stock by E-mail.
PayPal Issues
If your PayPal's account name and address do not match your order's, we'll send an email for verification. If there's no reply within 3 business days, we will automatically refund the order.
Situations we don't cover shipping fee:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, just want to return.
Any other questions contact: support@oxknit.com.
Return Process:
Please include the following information in the return package :
① Order number and product SKU of the item(s) you return.
(Local post office's return only. (you might incur in import taxes and the delivery might be delayed if choosing expresses like DHL, UPS, TNT, and FEDEX))
② Shipping label (outside the package).
③Tracking number.
④ Reasons for return.
Please E-mail and prove the item problem(picture of item's quality-related issue, wrong size, etc.), we'll refund after we received the package and inspected it.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Thank you for shopping with OXKNIT!
- Knitted Top
- 100% cotton yarn
- Unlined
- Regular fit
- Machine washable
Fabric & Care
- Delicate Machine Wash at 30 degrees(86℉) with similar colors.
- Iron inside out on low temperature.
- Store flat.
- Do not tumble dry.
- Do not bleach.
I love my sweater, fits rights. Machine washed doesn't shrink or fade. I purchased 2 more soon as I got my package.
I really love these tops. Easy abd confy to wear plus cool style. Always get comments. Only issue is the sizing is quite large,i am a 6/8 and the small is pretty baggy on me.
The size was great and so was the product. Only thing is the writing was a little off
I'm 5'5" and a size 2, and the Small is more like a mens' small. It's baggy for a shirt style that should be fitted, and falls well below my hips. For a women's small in a knit like this, it should be at least six inches narrower in width and easily a foot shorter in length. Really disappointed, as it's not worth the cost of shipping back.
Exactly that, love all OXKNIT I have around 15 tops n jumpers and tees.
Very cute sweater ...good for the price. I got a lot of compliments.
I love this sweater. It fits perfectly and it’s soft and comfy.
I ordered this because of the pattern and I received it relatively quickly and it was really great. It fit fine. I bought a medium got a lot of compliments.
I first went against my better judgement, but by their sizing chart which suggested a large when I’m usually an XS or S, figuring they must run really small. But when it (finally) arrived it was enormous!! They were nice enough to send a new size as a one time concession, so I chose a small. It eventually arrived, and was still a little roomy but workable. I haven’t washed it yet, but I’m assuming it’ll shrink a little. I love it tho! The cut, the collar, the print, and the puff sleeves really make a statement! In the end, I’m happy with my purchase, but I’d conclude that they run big, and maybe go with your normal size and not by their sizing chart!
Oxknit has a lot of really nice clothes. The sweater fits me perfectly. It’s very comfortable. I’m very pleased.
I purchased the skirt with the tiger faces. I am disappointed in the quality. It’s very thin and not the shape it shows online. It also took almost 3 weeks to be delivered.
This is definitely a fuzzy sweater. It’s wicked cute and very easy to wear!! Love it!
This is so adorbs and super comfy! I placed another order because I love it so much. I get tons of compliments on it too!
The sweater is amazing, looks just like it does online. My only concern is that they seem to run a little big. Will continue to order, just a smaller size. Thank you!